About Neighbor Links
Built on connection, guided by dignity.
Neighbor Links is a locally owned personal support service agency dedicated to serving neighbors across East Tennessee with care, consistency, and respect.
Why Neighbor Links?
Neighbor Links was built around a simple belief: people deserve support that helps them live the life they choose, rather than a life built around the limitations of a service system.
We are a locally owned Tennessee provider focused on building meaningful relationships between the people we support, their families, their staff, and their communities.
Our goal is to do more than provide a person with a staff member. Our goal is to build a support team that understands the person, respects their choices, and helps them move toward the life they want.
Our Purpose
We support individuals of all ages and abilities in living full, independent, goal-driven lives. That work happens through personalized support, steady community integration, and advocacy when someone needs a stronger voice in the room.
Support should protect a person's rights, choices, dignity, privacy, and opportunity to participate in community life. Freedom of choice, freedom of movement, and access to the community are the starting conditions of every plan we build, not rewards to be earned.
The Neighbor Links Approach
A team chosen with the person, not for them
Before services begin, the person receiving support has a voice in staff matching. We talk through routines, interests, communication styles, and the practical details that make a day go well, then introduce staff who fit. When something is not working, we say so early and make a change.
Community Inclusion
Ordinary places, real relationships
Inclusion is measured in specifics: a regular table at a favorite diner, a shift at a local shop, a church group, a library card that gets used. We build support around the places a person already cares about and help them add new ones at their own pace.
What We Stand For
Human Rights
Support should never isolate a person or narrow the rights they already hold. Privacy, relationships, faith, and daily choices stay with the person, and our team is expected to protect them.
Self-Determination
Goals belong to the person, written in their words. We plan around what someone wants their week to look like and adjust as their priorities change.
Clear Communication
Families and members can reach leadership directly, ask questions, and raise concerns through a grievance process that is explained plainly and answered promptly.
Prepared to Support Well
Our Direct Support Professionals receive required onboarding and ongoing training designed to prepare them to provide safe, respectful, person-centered support.
Training and development include areas such as rights and dignity, person-centered practices, health and safety, documentation, emergency procedures, and the individual's specific support needs.
Leadership stays close to the work. We keep open access for families and members, ask for feedback while it can still change something, and resolve grievances through a process that is written down and explained clearly.
Have a question about support?
We are glad to talk it through, whether you are ready to begin or simply gathering information. You can also read more about our services.